مسیریابی و فضاهای درمانی: تحلیل رفتار مسیریابی در شرایط اضطرار

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناس ارشد معماری، گروه معماری، دانشکده معماری و شهرسازی، دانشگاه شهید بهشتی، تهران، ایران

2 استادیار گروه معماری، دانشکده معماری و شهرسازی، دانشگاه شهید بهشتی، تهران، ایران.

3 استاد گروه روانشناسی، دانشکده روانشناسی و علوم تربیتی، دانشگاه شهید بهشتی، تهران، ایران.

چکیده

پیچیدگی مداوم ساختمان ها و شهرهای معاصر- خصوصا در شرایطی که فرد با محیط آشنایی ندارد- روابط انسان- محیط را دچار چالش می کند. بیمارستان ها به لحاظ ماهیت وابسته به عملکردهای خاص، عموما بناهایی پیچیده و بستر ایجاد تنش و اضطراب ارزیابی می شوند. در چنین شرایطی، یافتن مسیر صحیح و رسیدن به مقصدی مشخص در کمترین زمان، مطلوب کاربران فضاست. این تحقیق با مراجعه به متون پیشین و نیز مشاهده و مصاحبه با کاربران، کارمندان و متخصصان حوزه طراحی بیمارستان، ضمن تبیین مفهوم مسیریابی، به بررسی استراتژی های مسیریابی، از طریق مشاهده، ترسیم نقشه های رفتاری و پرسش و پاسخ با 9 نفر از زنان و مردان شرکت کننده در آزمایشی در محیط درمانی پرداخت. نتایج این پژوهش سه حالت رفتار در شرایط اضطرار -از نظر انطباق با استراتژی های مسیریابی- را نشان داد: افراد بر خلاف نتایج حاصل از مبانی تئوریک عمل کردند؛ رفتار افراد منطبق با استراتژی های مسیریابی بود؛ رفتار مسیریابی به جهت انطباق یا عدم انطباق با یافته های قبلی، نیازمند واکاوی بیشتر بود. همچنین،  هرچه محیط بر رفتار فضایی افراد سازگارتر باشد، مسیریابی در آن فضا موثرتر خواهد بود. یافته های حاصل از این پژوهش می تواند معماران و طراحان را در طراحی فضاهای پیچیده درمانی یاری رساند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

wayfinding in Healthcare Environments: Investigating wayfinding Behavior Under Emergency Conditions

نویسندگان [English]

  • Atieh Astanbous 1
  • Saleheh Bokharaei 2
  • Mohammad Ali Mazaheri Tehrani 3
1 Master of Architecture, Department of of Architecture, Faculty of Architecture and Urban Planning, Shahid Beheshti University, Tehran, Iran.
2 Assistant Professor, Department of of Architecture, Faculty of Architecture and Urban Planning, Shahid Beheshti University, Tehran, Iran.
3 Professor, Department of Psychology, Faculty of Education and Psychology, Shahid Beheshti University, Tehran, Iran.
چکیده [English]

Complexity in contemporary cities and buildings- especially for newcomers- may affect man-environment relations regarding finding the right path to a destination. For many years, architects and urban designers have dealt with a big concern about wayfinding in outdoor and indoor environments. One may discuss wayfinding for a large network of paths associated solely with cities, but research has found buildings as a challenging context for people to find their ways. Romedi Passini and Paul Arthur (1992) developed theories on wayfinding to indoor environments. Through experimental studies, they found environmental and human attributes affecting wayfinding. Research has categorized the findings into classes as strategies extracted from environmental physical aspects used by people in appropriate situations. This study examines wayfinding in healthcare environments (hospital), which serves many people everyday. Having a wide range of healthcare services, hospitals should provide a diverse set of spaces connecting to each other. In addition, time plays an essential role. So, taking patients to the right destination, paths must work effectively. Looking through the researches on wayfinding and considering results in healthcare environments, we found a lack. Emergency conditions, which may change the  findings, were neglected in most researches. So, considering such stressful situations, we designed an experimental research in a hospital in Tehran, Iran. The research had 9 participants (4 men, 5 women) find 3 destinations. Recall that the survey accomplished in pandemic. We selected a hospital from 3 hospitals for its complexity, lots of users, and accessibility to the maps and documents. Participants were requested not to ask others for the address. They should have thought loudly about where they intent to go, why they took a path and which environmental attributes they recorded. To simulate emergency conditions, survey had time limits. The participants had chronometers and should have checked it along the paths. We engaged two persons recording participants’ behavior maps and thoughts. Through a systematic and unsystematic observation, six strategies were examined in all nodes and throughout the paths: straight path, avoiding vertical change, brightest path, wider path, signs, and plenty of probable decision making nodes. Analyses on participants’ wayfinding behavior showed three different interpretations on nodes where people chose strategies to take the paths: a) strategies failed to be ascribed, b) strategies not aligned with the previous findings, and c) strategies aligned with the previous findings. Contrary to the previous results, half of the participants did not take “straight and longer paths” in the potential nodes. The result confirmed people dislike changing floors. Research on how brightness affect wayfinding in hospitals should be repeated since there were no discrepancies on brightness in the paths. In line with previous results, participants’ behavior showed an intention to choose wider paths. They also frequently pointed to the sings- special architectural and functional fixed signs- to find their way. As for the last strategy, participants preferred to have less decision making nodes since conditions had limited time. We concluded that the strategies not aligned with previous findings rooted in the conditions were ignored. Designers could benefit from the findings.

کلیدواژه‌ها [English]

  • Wayfinding
  • Hospital
  • Environmental Knowledge
  • Behaviour

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نشریه هنرهای زیبا: معماری و شهرسازی
دوره 28، شماره 1
فروردین 1402
صفحه 27-43

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